ALERT

ATTENTION ⚠️

In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Friday, July 4th, 2025. We will resume regular U.S. support hours on Monday, July 7th, 2025. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

Research IT

Overview of Services

Requests to purchase GraphPad and/or FlowJo are made here.  Once purchased, users must put in a ServiceNow ticket for "installation". The iLab Request id# should be included in that ticket for proof of purchase.

 

Core Staff

James Jackson

Manager of Research Navigation Services
Seattle Children's Research Institute
james.jackson@seattlechildrens.org



 

 

Locations

Jack MacDonald Building  1900 9th Ave  Seattle, WA 98101  
       
       

 

 

Hours of Operation 

   

Monday - Friday

8:00 AM - 4:00 PM