ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Seattle Children's Core for Biostatistics, Epidemiology, and Analytics in Research (BEAR) facilitates biostatistical and epidemiological collaboration at every stage of the research study. BEAR statisticians collaborate with investigators to design studies, develop databases, provide data management support, perform statistical analyses and disseminate findings.
Through our partnership with the University of Washington Center for Biomedical Statistics, a core unit of the Institute of Translational Health Sciences, we offer a broad range of expert services.
Pre-Award
Post-Award
Please note the internal pricing listed is for users associated with Seatttle Children's Research Institute.
Daksha Ranade | Director
| Hours | Location |
|
Monday - Friday 9am - 5pm |
The physical location of the team is at Building Cure 4th floor. Currently the team is working from home due to the pandemic.
|
| Service list |
| ► CCBS Services (5) | |||
| Name | Description | Price | |
|---|---|---|---|
| Statistical Support - SCH Budget | |||
| Statistical Support - External Budget | Inquire | ||
| Statistical Support - FTE Project |
Internal
$0.00
each
External $0.00 each |
||
| Data Management - SCH Budget | |||
| Data Management - External Budget | Inquire | ||
| ► Infrastructure (2) | |||
| Name | Description | Price | |
| SDI |
Huddles, Kaizens, etc. |
Inquire | |
| Staff Development/Training/Conferences | Inquire | ||
| ► Non-Billable Data Management Work (1) | |||
| Name | Description | Price | |
| Data Management - Pre-Award Grant Prep |
|
Inquire | |
| ► Non-Billable Statistical Work (4) | |||
| Name | Description | Price | |
| SCH subsidized initial consultation and project scoping |
|
Inquire | |
| Pre-Award Grant Preparation |
|
Inquire | |
| SCH grant reviews |
|
Inquire | |
| Data Analysis - Validation |
|
Inquire | |