Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Location and Hours of Operation
RCRIC is based within the Department of Radiology on Seattle Children's main campus.
Hours are Monday through Thursday from 7 a.m. to 3 p.m.
Overview
The Radiology Clinical Research Imaging Core (RCRIC) provides Seattle Children's investigators and extramural study teams with support for research data collection, image processing, and image transfer for modalities including:
Service Requests
The two main categories of work performed by RCRIC are listed below. Note: Image Copying and Study Setup require a budget number (LAN) prior to submission.
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| RCRIC Staff |
radiologyresearch@seattlechildrens.org
|
